Support
We're here to help — here's how to reach us.
HonmeiDate is a beta service. Support is best-effort during this period — we read every message, but response times are not guaranteed. A full ticketing system with tracked case numbers is planned; for now the fastest path is the feedback form on the About page.
Send us a message
The feedback form on the About page is the primary support channel during beta. Tell us what's going wrong, what you were trying to do, and (if relevant) which page you were on. We'll get back to you by email.
Open the feedback formYou can do these yourself
These common requests are self-serve — you don't need to wait for us.
- Change your profile, photos, or privacy settings — use Settings.
- Block or unblock another member — use Settings → Blocked.
- Report a member or a message — use the Report action in the member menu or the context menu on the offending message.
- Cancel or change your subscription — use the Pricing page or the subscription link in your account menu.
- Reset your password — use the "Forgot password" link on the login page.
What support can't do
- Send or read your direct messages on your behalf.
- Change another member's profile, behavior, or account.
- Guarantee a specific outcome on a report — we review every report and act where a rule is broken, but the decision is ours.
- Restore content you deleted yourself once the deletion has completed.
Safety concerns
If you believe a member is at immediate risk of harm, or that a crime may be in progress, contact your local authorities first. Then report the member through the in-app report flow so we can take platform action.
See our Community Policies for anti-doxxing, anti-grooming, and anti-scam guidance.
Related pages
- FAQs — quick answers to the most common questions.
- Knowledgebase — longer-form guides and policies.
- Terms of Service — what you agreed to when you joined.
- Privacy Policy — what we do with your data.