Support
We're here to help — here's how to reach us.
HonmeiDate is a beta service. Support requests are triaged based on severity — safety issues and account-access problems are handled first, then billing and bugs, then general feedback. A full ticketing system with tracked case numbers is planned for general release.
Send us a message
Pick the category that best fits your issue, give it a short subject line, and tell us what's going on. We'll reply to the email on your account.
Common issues & how to resolve them
Many questions are already answered in the Knowledgebase — including how to change profile and privacy settings, block or report a member, manage subscriptions, and reset your password.
What support can't do
- Send or read your direct messages on your behalf.
- Change another member's profile, behavior, or account.
- Guarantee a specific outcome on a report — we review every report and act where a rule is broken, but the decision is ours.
- Restore content you deleted yourself once the deletion has completed.
Safety concerns
If you believe a member is at immediate risk of harm, or that a crime may be in progress, contact your local authorities first. Then report the member through the in-app report flow so we can take platform action.
See our Community Policies for anti-doxxing, anti-grooming, and anti-scam guidance.
Related pages
- FAQs — quick answers to the most common questions.
- Knowledgebase — longer-form guides and policies.
- Terms of Service — what you agreed to when you joined.
- Privacy Policy — what we do with your data.